Overview
Refund Policy for Digital Products:
- General Refund Eligibility: We are committed to ensuring your satisfaction with our digital products. If you are not completely satisfied with your purchase, you may be eligible for a full refund under the following conditions:
- Request for Refund: To request a refund, you must:
- Send an email to info@ctpguide.com within 15 days of your purchase.
- Provide your order number and a clear explanation of why you believe the digital product did not meet your expectations.
- Proof of Effort: In your refund request, you must acknowledge that you have made every effort to apply the steps and instructions provided in the digital product. This is to ensure that you have given the product a fair chance for success.
- Refund Evaluation: Upon receiving your refund request, please allow 5-7 business days for refund to be return to your account.
- Approval and Processing: You will receive a full refund of the purchase price. The refund will be processed within 7business days and will be issued using the original payment method used for the purchase.
- Exclusions: Refunds will not be issued if:
- You have not made every effort to apply the steps and instructions provided in the digital product.
- Your refund request is submitted after the specified 15 days of refund window.
- You have previously requested and received a refund for the same digital product.
- Contact Us: If you have any questions or concerns about our refund policy or your eligibility for a refund, please contact us at info@ctpguide.com.
By purchasing and using our digital products, you agree to the terms of this refund policy
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ctpguide.com.
Sale items
All items may be refunded.
Exchanges
If you need to exchange, upgrade or downgrade for any item please us an email at info@ctpguide.com.
Gifts
If the item was marked as a gift when purchased, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
Shipping returns
Currently there are no physical products to be shipped, requiring returns.
Need help?
Contact us at info@ctpguide.com for questions related to refunds and returns.